Experiencing an Error 500 while using the Avada Live Builder can be frustrating, but understanding the root cause and applying the right solution can help you get back on track. This error is often tied to server configuration issues, and depending on your hosting environment, the fix may differ. Below, we’ll explore solutions for both GoDaddy and Plesk-based servers.

What Causes the Avada Live Builder Error 500?

Error 500, or Internal Server Error, generally indicates a problem with the server that is hosting your website. When using Avada Live Builder, this error is frequently related to server configuration settings, particularly those that handle script execution and data processing.

Solution for GoDaddy Hosting

For users on GoDaddy hosting, a common cause of Error 500 in Avada Live Builder is related to line length limits in server configuration. To resolve this issue, you need to adjust the SubstituteMaxLineLength directive. Here’s how to do it:

1. Access Your .htaccess File:
   • Locate the .htaccess file in your website’s root directory. If you can’t find it, you may need to enable the display of hidden files in your file manager.
2. Add the Following Code:
   • • Insert the following lines of code at the beginning or end of your .htaccess file:
   Click to Copy

   Syntax Highlighter# BEGIN Line too long fix SubstituteMaxLineLength 10M # END Line too long fix
3. Save the Changes:
   • After adding the code, save the changes and refresh your website to check if the issue is resolved.

Solution for Plesk-Based Servers

If you are using a Plesk-based server, the error may be related to response body size limits. To fix it, you need to adjust the SecResponseBodyLimit directive in the mod_security module. Follow these steps:

1. Access Your .htaccess or Server Configuration File:
   • Navigate to your .htaccess file or server configuration file, depending on how your server is set up.
2. Add the Following Code:
   • • Insert the following lines within the file:
   Copy to Clipboard

   Syntax Highlighter<IfModule mod_security2.c> SecResponseBodyLimit 546870912 </IfModule>
3. Save the Changes:
   • Save the file and restart your web server if necessary. Check your website again to see if the error has been resolved.

Additional Tips

• Backup Before Changes: Always back up your files before making any changes to your server configuration.
• Clear Caches: After applying the fix, clear your browser and site caches to ensure that you are seeing the updated version of your site.
• Contact Support: If the problem persists after applying these fixes, consider reaching out to your hosting provider’s support team for further assistance.

By following these steps, you should be able to resolve the Error 500 issue in Avada Live Builder and continue working on your website seamlessly. If you have any additional questions or need further assistance, feel free to reach out!